We're looking to hire a permanent Customer Experience Specialist (Full Time). We are a young company and a fun team to work with. Our ideal candidate is organized, self-motivated, professional and detail oriented. Must live in NYC or tri-state area..
Hours: 37.5-40 hours per week
Pay: $15+/hour (salary depending on experience)
- Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
- Work with shipping/operations department to ensure accurate orders/refunds.
- Process returned orders.
- Compile internal reports regarding accounts.
- Record details of inquiries, comments, complaints and transactions.
- Think creatively about ways in which we can optimize each customer’s experience.
- Experience in a customer service or help desk capacity required,
- Degree from accredited college or university,
- Ability to communicate clearly and professionally, both verbally and in writing.
- Has a pleasant, patient and friendly attitude,
- Problem-solver who understands how to work with all types of customer personalities,
- Can prioritize and manage multiple tasks simultaneously,
- Willingness to work a flexible schedule and occasional overtime when needed.
- Detail-oriented and highly organized,
- Knowledge of ZenDesk is a plus.
Required education :
- Bachelor's degree from an accredited college or university
Requested experience :
- Customer service management: 2 years