Our business is growing and we're hiring.

For current career opportunities with SprezzaBox, please email your resume / CV to careers@sprezzabox.com.

Our office is located in New York City. We will review and contact those individuals that fit the profile and qualifications for positions we are eager to fill.

Current Job Openings

Customer Experience Specialist (Full Time)

We're looking to hire a permanent Customer Experience Specialist (Full Time). We are a young company and a fun team to work with. Our ideal candidate is organized, self-motivated, professional and detail oriented. Must live in NYC or tri-state area..

Hours: 37.5-40 hours per week

Pay: $15+/hour (salary depending on experience)

Responsibilities :

  • Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
  • Work with shipping/operations department to ensure accurate orders/refunds.
  • Process returned orders.
  • Compile internal reports regarding accounts.
  • Record details of inquiries, comments, complaints and transactions.
  • Think creatively about ways in which we can optimize each customer’s experience.

Requirements :

  • Experience in a customer service or help desk capacity required,
  • Degree from accredited college or university,
  • Ability to communicate clearly and professionally, both verbally and in writing.
  • Has a pleasant, patient and friendly attitude,
  • Problem-solver who understands how to work with all types of customer personalities,
  • Can prioritize and manage multiple tasks simultaneously,
  • Willingness to work a flexible schedule and occasional overtime when needed.
  • Detail-oriented and highly organized,
  • Knowledge of ZenDesk is a plus.

Required education :

  • Bachelor's degree from an accredited college or university

Requested experience :

  • Customer service management: 2 years