Our business is growing and we're hiring.

For current career opportunities with SprezzaBox, please email your resume / CV to careers@sprezzabox.com.

Our office is located in New York City. We will review and contact those individuals that fit the profile and qualifications for positions we are eager to fill.

Current Job Openings

Customer Experience Supervisor (Full Time)

SprezzaBox is a men's fashion subscription company based in NYC looking to hire a temp to perm Customer Experience Supervisor (Full Time). We are a young company and a fun team to work with. Our ideal candidate is organized, self-motivated, professional and detail oriented.

This is an unpaid internship. We do offer reimbursement for Metrocards and team lunches. Option to receive college course credit.

Hours: 35-40 hours per week

Pay: $17+/hour (salary depending on experience)

Responsibilities :

  • Help and manage the customer support team (time management),
  • Analyze monthly data to improve the customer experience,
  • Responsible for the training, development and performance reviews of all employees within the customer support team,
  • Ensure that team members understand the focus on customer retention when handling customer questions and concerns,
  • Handle all escalated customer service issues to the satisfaction of all parties,
  • Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly,
  • Work with shipping/operations department to ensure accurate orders/refunds,
  • Process returned orders,
  • Compile internal reports regarding accounts,
  • Record details of inquiries, comments, complaints and transactions,
  • Think creatively about ways in which we can optimize each customer’s experience.
Requirements :
  • Experience in a customer service or help desk capacity required,
  • Degree from accredited college or university,
  • Ability to communicate clearly and professionally, both verbally and in writing,
  • Has a pleasant, patient and friendly attitude,
  • Problem-solver who understands how to work with all types of customer personalities,
  • Can prioritize and manage multiple tasks simultaneously,
  • Willingness to work a flexible schedule and occasional overtime when needed,
  • Detail-oriented and highly organized,
  • Knowledge of ZenDesk is a plus.
Requested experience :
  • Customer service management: 2 years or more
  • Job Type: Full time
  • Job Location: New York, NY
  • Required education: Bachelor's degree