SprezzaBox is a men's fashion subscription company based in NYC looking to hire a temp to perm Customer Experience Supervisor (Full Time). We are a young company and a fun team to work with. Our ideal candidate is organized, self-motivated, professional and detail oriented.
This is an unpaid internship. We do offer reimbursement for Metrocards and team lunches. Option to receive college course credit.
Hours: 35-40 hours per week
Pay: $17+/hour (salary depending on experience)
- Help and manage the customer support team (time management),
- Analyze monthly data to improve the customer experience,
- Responsible for the training, development and performance reviews of all employees within the customer support team,
- Ensure that team members understand the focus on customer retention when handling customer questions and concerns,
- Handle all escalated customer service issues to the satisfaction of all parties,
- Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly,
- Work with shipping/operations department to ensure accurate orders/refunds,
- Process returned orders,
- Compile internal reports regarding accounts,
- Record details of inquiries, comments, complaints and transactions,
- Think creatively about ways in which we can optimize each customer’s experience.
Requested experience :
- Experience in a customer service or help desk capacity required,
- Degree from accredited college or university,
- Ability to communicate clearly and professionally, both verbally and in writing,
- Has a pleasant, patient and friendly attitude,
- Problem-solver who understands how to work with all types of customer personalities,
- Can prioritize and manage multiple tasks simultaneously,
- Willingness to work a flexible schedule and occasional overtime when needed,
- Detail-oriented and highly organized,
- Knowledge of ZenDesk is a plus.
- Customer service management: 2 years or more
- Job Type: Full time
- Job Location: New York, NY
- Required education: Bachelor's degree